When your check engine lights comes on, you may be torn between utter panic and just wanting to ignore it and hope it goes away. That's perfectly understandable. That same check engine light could come on for anything from a serious engine or transmission problem all the way down to a loose gas cap.
There's a very common misconception that the trouble codes stored in your engine computer when your check engine light comes on will specifically identify a problem. It's really more like pointing to the symptoms of a problem.
Think of taking your temperature. Say it's 101. Your heat sensor – the thermometer – tells you that your temperature is out of the normal range. But it doesn't tell you why you have a fever. Is it the flu or a sinus infection? You need more information; more tests.
For any given trouble code, there could be a number of causes. So your trained technician takes the trouble code as a starting point and begins a diagnostic process to determine the cause of the problem. And some problems take longer to solve than others.
When your engine management system logs a problem and illuminates the check engine light, your service technician will plug in a scanner, download the trouble codes and go to work tracing the cause of the problem.
That's just the first step. That's when your technician's training, equipment, databases and skill get put to work diagnosing the problem and fixing it.
If your check engine light is flashing it means that the problem could lead to serious damage. You should get to the service center as soon as possible to get the problem solved. If it's on but not flashing, you have some time to get in at your convenience.
To get an estimate on a repair contact Cook Automotive Repair at (248) 264-6338.
I cannot say enough good things about Cook Automotive Repair. They knew my daughter needed her car back by this morning, so the mechanics worked late last night and early this morning to get it done. They made sure it was safety tested and ready for her by 8 am. They are as honest and reliable as an auto repair place can be. I feel like they know our vehicles and are always looking out for us to make sure we’re safe and not to just make a buck. They are kind, helpful, and calming and I have never felt like they are scamming me or making unnecessary repairs.
- Lisa Dilg
Hands down the know how go to shop! Simply the best, service reliable at a fair price. Nobody touches my car but Cook Automotive!
- Mark Weiby
No BS at this place. Thanks guys!
- Phoenix 33
Haven't had this kind of customer service from a company in a long time. Austin was great at listening and taking his time of explaining. And not making you feel rushed or stressed . Would and Will return for service.
- General S
I was referred to Cook's Automotive and I am so thankful. I received kind, respectful, and honest service from the guys up front as well as the employees working in the bays. I cannot thank them enough for the great service I received. I went to Cook's in a time of need and they did not disappoint. I will continue to use Cook's Automotive for all my vehicle needs.
- Janeen Hoover
These people are a blessing! Good hearted, hard working, and affordable! I am so grateful for these people.
- Ashton Mondoux
I have used Cook on a number of occasions to diagnose and repair the cars we own and have always had great service. Fair honest prices, good clean work and have never tried to up sell anything that was not needed. Keep up the great work.
- Richard Jasper
Called crying on Friday around noon, car just stopped while driving. Got it towed and they called me by 3 with diagnosis and price. Back working much better than before Monday at 1pm...I just have to thank them for the compassion they had with me while I was hysterical. The front desk guys were amazingly kind and understanding. I’ve had my car fixed at many places but never received customer service this great. I actually felt better knowing they were on top of things and actually felt like they cared. Thank you front the bottom of my heart.
- Sarah M.
After they took such great care of my parents vehicles I decided to take my car there and I now won't go anywhere else... they took such great care of my parents vehicles I decided to take my car there and I now won't go anywhere else for repairs. I have a decent amount of knowledge when it comes to my vehicle and I greatly appreciate how Austin talks me through what is wrong with the vehicles and gave me reasonable options for repairs. They have worked on several things on my vehicle and not once have I had to take it back due to reoccurring issues...unlike other places. I would recommend them to anyone.
- Alyssa Cooke
I'm witnessing quite possibly the best customer service I have ever seen; some 5-star resorts included. While I've only had my vehicle's oil changed here twice, I would bring my vehicle here for diagnostics and service without any hesitation. I've heard them thoroughly explain (in laymen terms) what is going on with someone's vehicle, what needs to be done to resolve it, and an estimated time. They are extremely professional and customer conscious. When something happens to someone's car it is usually costly and annoying to deal with - they handle every personality with care.
- Kim Woodham
Cook was absolutely wonderful to work with. I called around for quotes on getting my front brakes replaced, as well as an oil change. They had fair prices and were very kind and professional on the phone. The person I spoke with was knowledgeable and informative about the repairs and prices. They were able to get my truck in that evening, had the diagnostics run by early morning and I had my truck with all the repairs within 24 hours. Even though I brought my truck in for brakes, they did a full check on fluids and function. They presented their findings and offered their services, but were never pushy or rude. I will definitely be returning again with all of our family vehicles when they need service. Thank you Cook Automotive Repair!
- Brittani Mizikow
Just wanted to say this shop is great! I'm only 17 and they were up front about everything with me. They gave me an estimate of about 4 days to replace the struts, tires, and even alignment. These guys actually got it done a day early and they were busy, unlike some shops where they lie to you and take advantage. Also the price wasn't horrible. So thank you guys for a great experience.
- Tyler Guarjardo
They were able to get me in the next day for a major repair. Chad was thorough, professional, and accommodating. It's a bit of a drive for me to come here, but I am strongly considering making this my go-to-shop. Cannot recommend this place highly enough!
- Jessica MacFarlane
I went there expecting to pay 700 bucks if not more, I drove out of the parking lot paying less than 250 with all issues resolved and my truck running great. I usually don't take my vehicles to shops but Cook does fantastic work.
- Mattea Spennachio
Best customer service in my life time.
- Alex Skillman
Very reasonable and honest.
- Diane Curley